Technical Support Specialist - TOMRA Systems ASA


Søknadsfrist: As soon as possible

TOMRA is now looking for a technical support specialist to join the TOMRA Collection Solution Digital team. TOMRA put the customer first in everything we do, and we make sure to be fast and proactive in our daily tasks. As a technical support specialist, you will work very closely with TOMRAs global technical support- and specialist roles. You will be a central person in our organization, bringing back important customer feedback, as well as collaborating with TOMRAs tech team to assist in solving escalating support tickets that needs their assistance.

 

Roles and responsibilities:

  • Manage our internal support channels
    • Answer, coordinate, and follow up support tickets within our Service-level agreement requirements
    • Be the point of contact for the global support organization
    • Improve documentation and e-learning to increase the accessibility of knowledge – internally and externally
  • Take part in documenting products, services and FAQ’s, to make sure that all TOMRA Collection Solution Digital’s (TCSD) stakeholders have access to relevant information
  • Monitor all consumer support channels; including social media, e-mail, and app stores, and escalate any bugs or technical errors to the product management- and development team
  • Guide our global technical support roles in troubleshooting TCSD products and services
  • Be a part of alert procedures; coordinating activities to maximize uptime for all production environments and services

 

Candidate profile:

  • M.Sc. or B.Sc., or equivalent, in computer science, electrical engineering or related technical disciplines
  • Experience from similar roles in a global organization or a start-up; graduates are also considered
  • Extensive technical understanding
  • Structured and analytical personality
  • Pedagogical skills
  • Confident, solution- and result oriented, and independent worker
  • Dynamic presentation- and facilitator skills

 

TOMRA offers:

  • Professional challenges within a growing, market-leading technology company
  • A Great Place to Work: TOMRA was recently named the fifth best place to work in Norway in 2018.  This is the third consecutive time TOMRA has ranked in the top 10 in the Great Place to Work survey
  • Excellent facilities with modern gym, free parking, and our own healthy and varied lunch restaurant
  • Convenient location in Asker – close to Oslo, Drammen, and Sandvika
  • Very good opportunities for professional development and competence building through participation in relevant training courses and seminars 

For further information, please contact Nathalie Smulders, Research Manager in Capus, phone: +47 47 08 38 41 or Iben Aanonsen in Capus, phone: +47 976 87 569. Please use the URL “Søk her” to apply for this position.

 

Application deadline: As soon as possible. 

 


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Technical Support Specialist

TOMRA was founded on an innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA has ~85,000 installations in over 80 markets worldwide and had total revenues of ~6.6 billion NOK in 2016. The Group employs ~3,400 globally, and is publicly listed on the Oslo Stock Exchange. (OSE: TOM) The TOMRA Group continues to innovate and provide cutting-edge solutions for optimal resource productivity within two main business areas: Collection Solutions (reverse vending, material recovery) and Sorting Solutions (recycling, mining and food sorting). Only 2-4% of the beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills and streets. TOMRA Collection Solutions' state-of-the-art technology reduces material contamination and downcycling, and enables people to track the positive impact of their recycling efforts- empowering more people to get involved in creating a “clean loop” movement in the growing circular economy. Join our team at the headquarter in Asker to create a more sustainable future. For further information about TOMRA, please see www.tomra.com.
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Kontakt oss for en prat da vel!

Profilbilde: Nathalie Smulders

Nathalie Smulders

Research Manager

CAPUS AS

E-post: adm@capus.no
Telefon: 22 94 11 00

 

Adresse: 
Essendropsgate 3
0368 Oslo

© 2018 Capus AS

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